Question 1

Which OCPP versions does EVSEBridge support?

Accepted Answer

EVSEBridge supports OCPP 1.5 (SOAP), OCPP 1.6 (JSON and SOAP) and OCPP 2.0.1 (JSON). All OCPP versions are included on every plan — from Starter to Enterprise. You can manage chargers running different OCPP versions from a single platform. We handle protocol detection and translation automatically — no configuration needed.

Question 2

How does per-charger pricing work?

Accepted Answer

You pay a monthly fee per charge point connected to the platform — with 0% transaction fees on every plan. The price per charge point decreases as your network grows: $4.90/CP on Starter, $3.90/CP on Growth, and $2.90/CP on Scale (as low as $1.90/CP with annual billing). All plans include unlimited users, sessions, and API calls. Enterprise pricing is available for networks requiring dedicated infrastructure.

Question 3

Is my data secure and GDPR compliant?

Accepted Answer

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We support client certificate authentication for OCPP connections. Our infrastructure is SOC 2 Type II compliant, hosted in EU data centers, and fully GDPR compliant with data processing agreements available. We perform regular penetration testing and maintain ISO 27001 certification.

Question 4

Can I migrate from another CSMS like SteVe or OCPP.Core?

Accepted Answer

Absolutely. We provide migration tools and dedicated support for switching from other central systems including SteVe, OCPP.Core, or proprietary platforms. In most cases, you simply update the OCPP endpoint URL on your chargers. We can import historical data via our API. Most migrations complete within a few hours with zero downtime.

Question 5

What does multi-tenant architecture mean for my business?

Accepted Answer

Multi-tenancy allows you to manage multiple separate organizations from a single EVSEBridge account with complete data isolation. Each tenant has isolated data, users, configurations, and API keys. This is ideal for CPOs managing networks for multiple clients or hardware distributors who want to offer charging management under different brands.

Question 6

Does EVSEBridge support smart charging?

Accepted Answer

Yes. EVSEBridge supports OCPP Smart Charging profiles on every plan — SetChargingProfile, GetCompositeSchedule, and ClearChargingProfile. You can set and manage charging profiles (TxDefaultProfile, TxProfile, ChargePointMaxProfile) through the dashboard or API. All profiles are persisted and can be queried per charge point.

Question 7

Is there an uptime SLA guarantee?

Accepted Answer

Every plan includes an uptime guarantee: 99.5% for Starter, 99.9% for Growth, and 99.95% for Scale — with financial credits if breached. Enterprise plans offer custom SLAs. Our infrastructure is deployed across multiple availability zones with automatic failover, health monitoring, and zero-downtime deployments. Real-time status is available at status.evsebridge.com.

Question 8

Which charger brands are compatible with EVSEBridge?

Accepted Answer

EVSEBridge works with any OCPP-compliant charge point, regardless of manufacturer. We have tested with 50+ charger brands including ABB, Alfen, Wallbox, Easee, Zaptec, EVBox, ChargePoint, Schneider Electric, Siemens, Delta, and many more. If your charger speaks OCPP, it works with EVSEBridge.

Question 9

How long does it take to get started?

Accepted Answer

You can have your first charge point connected in under 5 minutes. Sign up for a free trial (no credit card required), get your OCPP endpoint URL, configure it on your charger, and you're live. Our dashboard auto-detects the charger and OCPP version. For larger deployments, our onboarding team can help with bulk provisioning.

Question 10

Can I integrate EVSEBridge with my existing systems?

Accepted Answer

Yes. EVSEBridge provides a comprehensive REST API, webhooks for real-time event notifications, and official SDKs for Python, Node.js, C#, and Go. You can integrate with your existing billing system, CRM, fleet management, or energy management system.

Feature	Starter	Growth	Scale	Enterprise
Monthly Price	$4.90/CP	$3.90/CP	$2.90/CP	Custom
Annual Price	$3.90/CP	$2.90/CP	$1.90/CP	Custom
Transaction Fee	0%	0%	0%	0%
Charge Points	Up to 50	Up to 500	Up to 5,000	Unlimited
OCPP 1.5 SOAP	✓	✓	✓	✓
OCPP 1.6 JSON	✓	✓	✓	✓
OCPP 1.6 SOAP	✓	✓	✓	✓
OCPP 2.0.1	✓	✓	✓	✓
Smart Charging	✓	✓	✓	✓
Webhooks	—	✓	✓	✓
API Access	REST API	REST API + Webhooks	REST API + Webhooks	REST API + Webhooks
Support	Email (48h)	Priority (24h)	24/7 Phone (4h)	Dedicated AM
SLA	99.5%	99.9%	99.95%	Custom
Data Retention	1 year	2 years	5 years	Unlimited
On-premise Option	—	—	—	✓

Plans & Pricing

Simple, transparent per-charger pricing

Starter

Growth

Scale

Enterprise

Compare plans in detail

Frequently asked questions

Stop managing chargers. Start scaling your network.